I am also having this issue and would love help. The support number says 10 minutes on hold and then 2 hours later, nothing still. I'm very aggravated about the cost and how I can't even really use this to make anything! I am running on a Macbook Pro i7 late 2018 model with 16 GB or RAM. I closed EVERYTHING except Captivate and it's still not working very well when I am writing text or trying to play a video in the timeline.
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